Quality Statement
To provide optimum health care and rehabilitation in an environment which respects the rights, dignity and feelings of the residents.
Our facility provides a good quality of life for our residents. We aim to uphold the dignity of each and every resident in our care. To this end, our health care is given with compassion, care, love and encouragement with every consideration for privacy, comfort and the independence of our residents.
- To provide professional, quality care to all our residents.
- To assist residents to maintain their individuality and to promote their independence.
- To enable residents to continue to enjoy life experiences in a secure and safe environment.
- To encourage and support our staff in their quest for knowledge and skills.
- To maintain a high standard of care and management in our facility.
- To maintain accreditation under the Australian Aged Care Standards.
The Willows Private Nursing Home is committed to the provision of quality care and services in an effective, professional manner to all residents, relatives and staff.
The proprietor and management are committed to the provision of a quality system, which will satisfy the requirements of the Australian Aged Care Standards. They also support the Quality Co-ordinator and all staff members in their ongoing commitment to quality.